There is no doubt about the amazing change email has made to collaborative work. It has rapidly become the mainstay of our working communications but with it brings problems.
Aside from the much publicised (and rightly so) social problems companies and individuals have to manage, there is one which many either fail to notice or if they do notice it, it is just too hard to manage. I call this problem the ‘email black hole’. A wiki might be just the thing to shine some light down there.
A wiki is a page or collection of web pages enabling all who have access to contribute or modify page content using a simple markup language. Wikis are a great way to create collaborative websites. Although the encyclopaedia Wikipedia is one of the best-known wikis, businesses can easily create their own so that internal knowledge can be shared.
So every time you answer a question in an email and you think the content of that answer would be valuable to others, consider creating a wiki for your company or project and putting it there instead. It is amazing how quickly it will become a valuable and easily accessed resource for all rather than spend endless time digging through old emails.
… Robert
Some useful wiki links …
Wikis are great for creating ad-hoc collaborative and infinitely extensible stores of information and knowledge. Especially when such information is so easily transmitted AND so easily lost in email black holes as pointed out by Robert Rath on his post…
Tracked: Sep 11, 22:53